How Local Collect Delivery works: If you are based in the U.K. and would like to pick up your parcel rather than having it delivered to your home address then please select Local Collect at checkout. 

Leave a note if you have a specific Post Office you would like to collect from, otherwise we will select the nearest one to your shipping address. You will receive a confirmation email with all of the collection details when your parcel is dispatched.

Parcels are held at the collection point for 14 days.

RETURNS

All orders (subject to our returns policy) can be returned up to 30 days after the date of purchase, excluding electrical items, which can be returned up to 14 days.

To request a return you will need to contact our Customer Service Team.

Please note, we cannot offer refunds on chastity cages, lingerie and toys if the hygiene seal is not in place or has been broken.

Click here for further details on how to return your items and our refund policy.

CANCELLATIONS

Can I amend my order?

Delivery Address: 

You can change your shipping address within 30 minutes of placing your order. Please contact our Customer Service Team who will be aim to do this for you.

Any other amendments?

Please contact our Customer Service Team within 30 minutes for any amendments to quantity, size or colour of the item that you have ordered. Our customer service team will aim to make these amendments for you.

Can I cancel my order?

We regret to inform you that we are no longer able to accept order cancellations. Once an order is submitted, it enters our automated processing and fulfillment workflow and cannot be modified or canceled. If you no longer wish to keep your order after delivery, you may be eligible to initiate a return or exchange in accordance with our return policy. For assistance or clarification, please contact our Customer Service Team.

We may be dealing with a high volume of customer requests - please allow a little time for a response to come through, when the order is dispatched, you have 30 days to return the item, all products must be complete and all seals must be intact.

ISSUES WITH MY ORDER

The item I have received is broken or damaged, what do I do?

We're really sorry about that. Damaged or faulty items require all parts to be returned to us, along with their original packaging and a note with the order number, name and address of purchaser - please contact our Customer Services Team to arrange to return the item. Our Returns Team work hard to deal with all faulty goods and will be in contact once all checks have been completed.

Why is an item missing from my order?

To get your order to you as quickly as possible, we may have to send some items separately, all deliveries are made by Royal Mail.

If any items are missing and we  have not contacted you to let you know an item has been delayed, please contact our Customer Services Team and they will be happy to resolve the issue.