Frequently Asked Questions
Who Is House Of Chastity?
Founded in 2019 in Wiltshire, United Kingdom, House of Chastity has established itself as a retailer of adult products, clothing, lingerie, and accessories for men.
The company’s mission is to promote inclusivity for submissive adults by offering a thoughtfully curated selection of products and fostering a community grounded in acceptance.
Where Are You Based?
We are a UK-based company operating exclusively online.
All inquiries, transactions, and customer support are managed through our digital platforms.
Why Don't You Appear On My Internet Search?
We understand this can be frustrating; however, due to the nature of our products, our site is sometimes categorized alongside adult content.
While our website contains no adult material, access may be restricted if 'Safe Search' is enabled in your browser or if your Internet Service Provider has applied a block. If you encounter this issue, please adjust your settings or contact your provider for assistance.
How Much Is Delivery
We offer a range of delivery options and the cost will vary depending on how quickly you wish to receive your parcel. A table of delivery costs can be found on each product page under Delivery Options click the drop down arrow .
We offer free delivery worldwide for orders over £150, the free delivery option is always available when your basket hits £150. but alternate delivery methods will be available.
Do You Deliver Worldwide?
We ship worldwide.
However, it is the customer’s responsibility to verify that the products are legal in their country before making a purchase.
Please note that items deemed illegal are unlikely to pass customs inspections and may be subject to seizure.
Is The Packaging Discreet?
100%. All order are shipped in plain brown boxes or envelopes, only the person the package is addressed to should get to see what is inside.
Please note that we are required to put a return address on orders, we use HOC Inc Ltd and a plain address rather than our website name.
What Should I Do If My Delivery Doesn't Arrive?
If your order has exceeded the estimated delivery timeframe, please check your tracking information to confirm whether there have been any updates.
While occasional delays beyond the expected delivery window may occur, if your order has still not arrived after 14 days, please contact our Customer Service Team for assistance.
What Payment Options Do You Offer?
You can pay via debit or credit card - we accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and Union Pay
We also offer accelerated checkouts with Shop Pay, Apple Pay and Google Pay, PayPal, and Amazon Pay
Can I Cancel My Order?
Once your order has been placed, you won't be able to cancel it. You can return the item once it has been received, contact our Customer Service Team to arrange a return.
Visit our Returns Page for more information.
What's Your Return Policy?
All orders (subject to our returns policy) can be returned up to 30 days after the date of purchase, excluding electrical items, which can be returned up to 14 days.
To request a return you will need to contact our Customer Services Team.
Visit our Returns Policy for more information.
How Do I Get Answers To Questions About My Product?
We have an ever expanding resource for all of your questions regarding our products and the lifestyle, we have created The Advice Room to be an easy to access source of information for our customers.
If you have any concerns regarding your product or can't find the information in The Advice Room, then please contact our Customer Services Team.
Is House Of Chastity Genuine?
The simple answer is yes!
We are a UK registered Limited Company,
Company Number 15150079
Registered Address: HOC Inc Ltd, Unit 11 Forest Gate, Chippenham, Wiltshire SN15 3RS, United Kingdom
What Is Your Privacy Policy?
It's not the most interesting read, but we understand that you want to know how we handle your personal data, so here is an easy link to our Privacy Policy.
How Does House Of Chastity Use My Information?
House Of Chastity uses your data for company marketing purposes only, for example email offers when you sign up to receive our emails, discount schemes, back in stock emails, or when we ask you to leave a product revie - we do not sell your data.
You can read our full Terms Of Service to find out more.